All About Custom Portraits (FAQ)

Hi friends!

If you've been following us for some time, you may know that our custom portrait is a signature item in our shop. It also happens to be one of the most popular items so this post has been a long time coming.

Each week, we receive multiple inquiries, comments and questions about custom portraits and I've found myself answering the same questions over again. To save both of our troubles, I compiled a list of 10 most frequently asked questions and answered them down below :)

Our portrait for our wedding guestbook poster :)

Our portrait for our wedding guestbook poster :)

1. How does it work?

Pick out a size and background style you want in our Custom Portrait listing. The background options include none, partial, and intricate. Partial is great for adding in simple details like name or special date and Intricate is perfect for adding full backgrounds.

Once you've placed your order, you will receive an email receipt with your order #. Email your photo reference to with your order # as the subject. For photo tips, see question #2 below.

2. What type of photos should I send you? 

The best photo references have 2 things in common: natural lighting and shows the full body/pose (don't forget the shoes!) Keep in mind, the outfit you are wearing in the photo will be the outfit we will paint for your portrait.

We recommend sending in images that have not been visually altered such as Photoshop, filters, etc. It's best to send one photo that fits these descriptions but we allow up to 3. High resolution photos are recommended but iPhone photos are perfectly fine.

3. Can you make me the same portrait as the one from your Instagram?

Each of our custom portraits are shipped out as originals and therefore, are not re-sellable. However, we can create one customized just for you! 

9x12 with intricate background

9x12 with intricate background

4. Why are they faceless? Can you paint one with facial expressions?

Each portrait is painted in our signature faceless style with elongated bodies. Although the figures do not have facial features, we are very attentive to detail in the coloring, hairstyle, posture and clothing which make the person recognizable and distinct. We like to showcase each individual's persona but still keep a little mystery. Plus, we just like the way it looks ;)

If you'd like a portrait with facial expressions, we can certainly do that for you. This would be considered a special order - please inquire through our Contacts page. 

5. What sizes do they come in? Can you make it a specific size?

Our standard sizes are 8x10, 9x12, and 11x14". These sizes are painted on thick hot press watercolor paper and are perfect for standard framing. We also recently added 20x24" in canvas wrap! The canvas wrap has a rougher texture and is wrapped on a 1.5" thick board so it will not need a frame. This is perfect to use it as a wedding guestbook poster or if you just want your portrait printed on a large canvas form (see photo below.) 

If you'd like to inquire about a specific size, please let us know.

20x24 Canvas Wrap

20x24 Canvas Wrap

6. Can you include my [insert friend, child, pet here]?

Absolutely! For more than 2 people, we would recommend 11x14 to showcase the details. Depending on the size you choose, additional person/pet is $25+. Once you purchase your portrait, please let us know if you'd like to add (a) person(s)/pet(s) by emailing us with your order #.

7. Can you add gold/silver details of my dress? 

Yes! We can add metallic embossing to any portraits. It can be in any color too, just let us know!

11x14 portrait with silver embossing + 2 cats 

11x14 portrait with silver embossing + 2 cats 

8. I want to gift this portrait to my friend, can you draw them for me?

Custom portraits are such a sweet gift and I'm sure your friends would forever treasure it. Go ahead and send me a photo reference of your friends with your order # (photo tips in question #2.) If you need it by a specific date, be sure to let us know (see below.)

9. How long will it take?

Our current turn around time is 3 weeks from the day we approve your photo reference.

10. Can you paint a portrait of just my pet(s)?

Yes, we'd love to paint your fluffy friends! 

Pet portraits with partial background

Pet portraits with partial background

I hope this post helped answer some questions and clarify the process! 

I also want to say thank you so much to everyone who has supported us. Whether it was through a purchase, reading our blog or by following us on Instagram - I am SO thankful for each of you! We are coming up on our 4th year and it's so unreal that I get to do serve others by doing what I absolutely love. Chasing Linen is still a very small business and your support means the world!

To say thank you, here is a coupon code for 10% off custom portraits all month long! Just enter 'custom10' at checkout to take advantage [valid until 7/31.]

Have a wonderful weekend!